1.          Definitions


The GTC      These gen­er­al terms and con­di­tions, if applic­a­ble in their ver­sion as mod­i­fied by The Helpnet.

The Client or the Patient      Any User look­ing for a Ser­vice Provider Service.

The Con­tract or Con­trac­tu­al Doc­u­men­ta­tion      The con­tract of use which is con­clud­ed between us and you at the time of your accep­tance of the GTC.

The Help­net or us      JBN Sàrl (CHE-283.032.872), Impasse Palace Belle­vue 5, 3963 Montana

The Provider      Any User offer­ing Service(s) from the Ser­vice Provider.

The Plat­form or the Site      The web­site, includ­ing its telecom­mu­ni­ca­tion tool, which can be found at www.the-helpnet.ch and any oth­er domains point­ing to the said address.

The Request for Ser­vice      The action by which a User ini­ti­ates a Ser­vice Provider Ser­vice search on the Plat­form in order to be put in con­tact with a Ser­vice Provider.

The Ser­vices     The ser­vices offered by The Help­net as described in art. 2.1 and 2.2.

Provider Ser­vices    Any inde­pen­dent activ­i­ty con­sist­ing in prin­ci­ple of tele-con­sul­ta­tions through the Plat­form (such as ser­vices of doc­tors, ther­a­pists, coach­es and oth­er pro­fes­sion­als who offer tele-con­sul­ta­tion through the Plat­form, in the fields of ther­a­py, alter­na­tive med­i­cine and life coach­ing, to Clients or Patients) offered by a Provider.

The User or you    Any­one using the Plat­form, or any oth­er medi­um pow­ered by The Helpnet.


2.          The Services


2.1.      The Help­net is an online com­mu­ni­ca­tion plat­form that enables Providers (doc­tors, ther­a­pists, coach­es and oth­er pro­fes­sion­als) to pro­vide Provider Ser­vices (tele­con­sul­ta­tions) to their Clients or Patients. The Plat­form is main­ly ded­i­cat­ed to psy­cho­log­i­cal ser­vices, alter­na­tive med­i­cine and life coach­ing and Men­tal sup­port. In addi­tion, the Plat­form offers the pos­si­bil­i­ty for Cus­tomers and Patients to be auto­mat­i­cal­ly put in con­tact with Ser­vice Providers.

2.2.      The Help­net offers Providers the pos­si­bil­i­ty to indi­cate on the Plat­form the Provider Ser­vices they offer in order to be auto­mat­i­cal­ly put in con­tact with Cus­tomers or Patients and to be able to car­ry out teleconsultations.

2.3.      Only reg­is­tered Users may offer Provider Ser­vices and/or make Ser­vice Requests.

2.4.      The Plat­form is not ded­i­cat­ed to phys­i­cal or life-threat­en­ing med­ical emer­gen­cies and is not a sub­sti­tute for a phys­i­cal meet­ing with doc­tors, per­son­al­ized med­ical advice and treat­ment. The Plat­form is sole­ly ded­i­cat­ed to the pro­vi­sion of sup­port ser­vices and men­tal support.

2.5.      The GTC apply to all Ser­vices offered by The Help­net. Spe­cial pro­vi­sions may apply to cer­tain ser­vices offered by The Help­net and are sub­ject to sep­a­rate agreements.

3.          The Contract

3.1.      By using the Plat­form and the Ser­vices offered by The Help­net, in par­tic­u­lar when mak­ing a Ser­vice Request or when offer­ing a Ser­vice Provider Ser­vice, you agree to be bound by the fol­low­ing Con­trac­tu­al Documentation:

a)These terms and con­di­tions; (b) Our Pri­va­cy Pol­i­cy; © Our cook­ie man­age­ment pol­i­cy; (d) Spe­cial pro­vi­sions applic­a­ble to cer­tain ser­vices offered by The Help­net, includ­ing the terms and  con­di­tions applic­a­ble to the acqui­si­tion and offer­ing of Ser­vice Provider Services.

3.2.      The gen­er­al terms and con­di­tions, the pri­va­cy pol­i­cy, the cook­ie man­age­ment pol­i­cy and the spe­cial pro­vi­sions applic­a­ble to cer­tain ser­vices offered by The Help­net form an inte­gral part of the Con­tract between you and The Helpnet.

3.3.      As a Cus­tomer or Patient you accept, in addi­tion to the Con­trac­tu­al Doc­u­men­ta­tion described in art. 3.1, any con­trac­tu­al con­di­tions imposed by the Ser­vice Provider, in par­tic­u­lar any gen­er­al terms and conditions.

4.          Use of the Plat­form — In general

4.1.      In prin­ci­ple, the Site and the Plat­form are only acces­si­ble to reg­is­tered Users (with the excep­tion of the pro­mo­tion­al pages of The Helpnet).

4.2.      The data that you trans­mit to us when reg­is­ter­ing for and using our Ser­vices is man­aged in accor­dance with our Pri­va­cy Policy.

4.3.      You must be 18 years of age or old­er to reg­is­ter on the Plat­form and use the Reg­is­tered Mem­ber Ser­vices offered by The Help­net. We refer you to the terms and con­di­tions set out in our Pri­va­cy Pol­i­cy for fur­ther details.

4.4.      It is your respon­si­bil­i­ty to pro­vide accu­rate and com­plete infor­ma­tion when reg­is­ter­ing and in the event of changes dur­ing use of the Plat­form. In accor­dance with our pri­va­cy pol­i­cy, you may cor­rect any inac­cu­rate information/data con­cern­ing you at any time.

4.5.      There is no right to cre­ate and main­tain a pro­file on the Plat­form and/or to par­tic­i­pate in it, and we are free to refuse or exclude a User at any time, with­out giv­ing rea­sons. In this case, at the request of a Ser­vice Provider or a Client / Patient who has entered into a rela­tion­ship, the respec­tive con­tact details of each may be passed on to the oth­er if the con­sent of all par­ties is obtained, so that the rela­tion­ship between the said Users may be continued.

4.6.      The Plat­form requires the use of cook­ies. These are man­aged in accor­dance with our cook­ie man­age­ment policy.

5.          Use of the Plat­form — Ille­gal, Inac­cu­rate or Inap­pro­pri­ate Content

5.1.      The Help­net does not sys­tem­at­i­cal­ly mon­i­tor con­tent post­ed on the Plat­form, nor is it required to do so. Each User is sole­ly respon­si­ble for the con­tent he or she posts on the Platform.

5.2.      Users under­take not to post ille­gal con­tent on the Plat­form, such as racist, porno­graph­ic con­tent, depic­tions of vio­lence, defam­a­to­ry state­ments, con­tent vio­lat­ing the rights of third par­ties, etc. The Help­net reserves the right to delete any con­tent on the Plat­form that it deems to be ille­gal or infring­ing on its rights or the rights of third par­ties and to exclude, tem­porar­i­ly or per­ma­nent­ly, any User who has post­ed such con­tent on the Plat­form, with­out pri­or notice.

5.3.      Users fur­ther under­take not to post inac­cu­rate, mis­lead­ing, obscene, deroga­to­ry, offen­sive or oth­er­wise inap­pro­pri­ate con­tent on the Plat­form. The Help­net also reserves the right to delete with­out notice any con­tent that, in its rea­son­able opin­ion, falls into one of these cat­e­gories. The User who has post­ed such con­tent may be exclud­ed tem­porar­i­ly or per­ma­nent­ly from the Plat­form with­out notice.

5.4.      A com­plaint form is avail­able on the Site for Users and any third par­ty to draw The Helpnet’s atten­tion to such con­tent. In the absence of such a form, Users can draw The Helpnet’s atten­tion to such con­tent through the gen­er­al con­tact form.

6.          Guar­an­tee

6.1.      The Help­net makes all rea­son­able efforts to ensure that the infor­ma­tion on the Plat­form (and on the social net­works it hosts) is accu­rate. How­ev­er, The Help­net accepts no lia­bil­i­ty in this respect.

6.2.      The con­tents of the Plat­form do not con­sti­tute advice, rec­om­men­da­tions, guar­an­tees, or autho­riza­tions from The Help­net. They are not intend­ed to serve as a basis for mak­ing (or not mak­ing) any deci­sion and/or for any use what­so­ev­er. Any User who makes a deci­sion on the basis of, or oth­er­wise uses, the con­tents of the Plat­form does so at his or her own risk. The Help­net express­ly excludes any guar­an­tee, includ­ing in par­tic­u­lar any guar­an­tee of use­ful­ness for a cer­tain use and non-vio­la­tion of rights.

7.          Respon­s­abil­i­ty

7.1.      In gen­er­al. Sub­ject to manda­to­ry excep­tions pro­vid­ed by law, the lia­bil­i­ty of The Help­net is exclud­ed for all its Ser­vices and for any con­tent placed by The Help­net on the Plat­form.

7.2.      Con­tents post­ed by Users/links. It is remind­ed that The Help­net is not oblig­ed to check the con­tents and links post­ed on the Plat­form by Users and is there­fore not respon­si­ble for the con­tents and links con­tained there­in, nor for the con­se­quences of record­ing erro­neous or inac­cu­rate data. The Help­net is express­ly exclud­ed from lia­bil­i­ty for the legal­i­ty, accu­ra­cy, truth­ful­ness, qual­i­ty, time­li­ness, com­plete­ness and/or reli­a­bil­i­ty of the con­tents post­ed on the Plat­form and the con­tents of exter­nal sites to which links post­ed on the Plat­form may point and for the con­se­quences of the record­ing of inac­cu­rate or erro­neous data on the Platform.

7.3.      Tech­ni­cal prob­lems. The Help­net declines all respon­si­bil­i­ty for tem­po­rary unavail­abil­i­ty and/or mal­func­tion­ing of the Plat­form, what­ev­er the cause.

8.          Com­pen­sa­tion

8.1.      Each User agrees to indem­ni­fy The Help­net, its sub­sidiaries, employ­ees, direc­tors, offi­cers, con­sul­tants, rep­re­sen­ta­tives, suc­ces­sors or assigns (for the pur­pos­es of this arti­cle only, the “Help­net Affil­i­ates”) for any dam­ages suf­fered by The Help­net or The Help­net Affil­i­ates in con­nec­tion with claims made by third par­ties (includ­ing oth­er Users) as a result of the acts or omis­sions of that User on the Plat­form. The indem­ni­fi­ca­tion will also cov­er legal, court, tri­al, pro­ce­dur­al, expert, nego­ti­at­ing, con­sult­ing and oth­er costs and expens­es incurred by The Help­net and The Help­net Affil­i­ates in the defense.

8.2.      The Help­net will prompt­ly noti­fy the User con­cerned in writ­ing of any claim made by a third par­ty against The Help­net or The Help­net Affil­i­ates. The User con­cerned (i) under­takes to assist The Help­net or The Help­net Affil­i­ates in any pro­ceed­ings, includ­ing legal pro­ceed­ings, con­duct­ed by third par­ties alleged­ly injured; (ii) under­takes to make avail­able to The Help­net or The Help­net Affil­i­ates all infor­ma­tion nec­es­sary for the defence of The Help­net or The Help­net Affil­i­ates, (iii) grants exclu­sive author­i­ty to The Help­net or The Help­net Affil­i­ates to con­duct such defence and/or to appoint a rep­re­sen­ta­tive of its choice to do so, and (iv) grants The Help­net and The Help­net Affil­i­ates, and where applic­a­ble their rep­re­sen­ta­tive, exclu­sive author­i­ty to enter into a com­pro­mise, after pri­or con­sul­ta­tion with the User concerned.

9.          Intel­lec­tu­al Property

9.1.      The Site and the Plat­form, includ­ing their inter­faces and codes, are the exclu­sive prop­er­ty of The Help­net and must not be repro­duced or oth­er­wise used by Users, except in the con­text of nor­mal use of the Platform.

9.2.      The Help­net author­i­ties Users to repro­duce and dis­sem­i­nate the con­tents of the Plat­form cre­at­ed by The Help­net (e.g. edi­to­r­i­al arti­cles) on the con­di­tion that they express­ly indi­cate the Plat­form as the source of the con­tent in question.

9.3.      The User guar­an­tees that he/she has all the rights nec­es­sary to post and make pub­lic his/her con­tent on the Plat­form. Inso­far as cer­tain con­tent may ben­e­fit from legal pro­tec­tion, in par­tic­u­lar by copy­right or oth­er intel­lec­tu­al prop­er­ty rights, the User grants The Help­net free of charge an unlim­it­ed right to repro­duce and dis­sem­i­nate this con­tent to the extent nec­es­sary for the oper­a­tion of the Plat­form and autho­rizes oth­er Users to make this con­tent pub­lic in the same way as pro­vid­ed for in Arti­cle. 9.2.

10.          Mis­cel­la­neous

10.1.      Inserts and pic­tograms. In order to facil­i­tate under­stand­ing, The Help­net may be required to pro­vide infor­ma­tion that repro­duces all or part of the Con­trac­tu­al Doc­u­men­ta­tion by means of inserts or a pic­togram sys­tem. These inserts and/or pic­tograms are for infor­ma­tion pur­pos­es only: only the Con­trac­tu­al Doc­u­men­ta­tion and the Ser­vice Providers’ terms and con­di­tions of sale, if any, are binding.

10.2.      Inter­rup­tion of the Site or Plat­form. The Help­net reserves the right to cease the oper­a­tion of all or part of the Site, and/or the Plat­form, the offer of cer­tain Ser­vices, or part there­of, at any time, defin­i­tive­ly or pro­vi­sion­al­ly, with­out notice.

10.3.      Force majeure. Nei­ther the non-per­for­mance nor the late per­for­mance of its oblig­a­tions by one of the par­ties will con­sti­tute a default by the par­ty in ques­tion with regard to its con­trac­tu­al oblig­a­tions, inso­far as the delay or non-per­for­mance results from a sit­u­a­tion of force majeure (e.g. nat­ur­al dis­as­ters, war, riots, civ­il unrest, fire) or oth­er cir­cum­stances beyond the rea­son­able con­trol of the said par­ty such as tech­ni­cal prob­lems that can­not be attrib­uted to The Help­net. Com­put­er virus­es and hack­er attacks against com­put­er sys­tems are con­sid­ered force majeure, pro­vid­ed rea­son­able secu­ri­ty mea­sures have been taken.

10.4.      Assign­ment. The User’s rights and/or oblig­a­tions aris­ing from the Con­tract may not be trans­ferred to anoth­er per­son. The User express­ly autho­ris­es The Help­net to assign its rights and to sub­con­tract any oblig­a­tions result­ing from the Con­trac­tu­al Documentation.

10.5.      Par­tial nul­li­ty. In the event that any pro­vi­sion of the Con­tract Doc­u­men­ta­tion or any part there­of is or becomes invalid or unen­force­able, then nei­ther the valid­i­ty or enforce­abil­i­ty of the remain­ing pro­vi­sions or the remain­ing part of the pro­vi­sion shall be affect­ed or impaired. The User agrees, where appro­pri­ate, to replace the invalid or unen­force­able pro­vi­sion or part there­of with a valid or enforce­able pro­vi­sion that comes as close as pos­si­ble to the orig­i­nal pro­vi­sion and that, as far as pos­si­ble, will achieve the same eco­nom­ic and legal result.

10.6.      Inte­gral­i­ty. The Con­tract Doc­u­men­ta­tion, as described in sec­tion 3.1, con­tains the entire agree­ment between you and The Help­net relat­ing to the sub­ject mat­ter of these T&Cs and super­sedes any agree­ments or under­stand­ings relat­ing to the sub­ject mat­ter of these T&Cs that may have been entered into between you and The Help­net pri­or to the com­ing into force of these T&Cs.

10.7.      No-waiv­er. No waiv­er by The Help­net of any of the pro­vi­sions of the Con­tract Doc­u­men­ta­tion (sec­tion 3.1) shall be deemed a waiv­er of the right to rely on it or any pri­or or sub­se­quent breach of the Con­tract whether the breach is of a sim­i­lar or dif­fer­ent nature.

10.8.      Lan­guages. The Con­trac­tu­al Doc­u­men­ta­tion is writ­ten in French. Pos­si­ble trans­la­tions may exist. In the event of any dis­crep­an­cy between the ver­sions, the French ver­sion shall be deemed authentic.

11.          Applic­a­ble Law / Place of Jurisdiction

11.1.      The Agree­ment, and all Con­tract Doc­u­men­ta­tion, is gov­erned by Swiss law, exclud­ing its con­flict of law rules.

11.2.      Any dis­pute aris­ing out of or in con­nec­tion with these gen­er­al terms and con­di­tions or any oth­er doc­u­ment in the Con­trac­tu­al Doc­u­men­ta­tion shall be sub­ject to the exclu­sive juris­dic­tion of the courts of the reg­is­tered office of the Company.

12.          Effec­tive Date / Dura­tion / Mod­i­fi­ca­tions of the GTCs

12.1.      The Con­tract comes into force for a giv­en User as soon as the User accepts the GTC, it being spec­i­fied that any use of the Plat­form con­sti­tutes tac­it accep­tance. The Con­tract shall remain in force as long as the User uses the Platform.

12.2.      The Help­net reserves the right to amend the GTC at any time. It will pub­lish the mod­i­fied ver­sion on the Plat­form and will inform Users of the new GTC by e‑mail, a pop-up win­dow, or anoth­er method of its choice. In the event that the User does not agree with the mod­i­fi­ca­tions, the User may ter­mi­nate the Con­tract by ceas­ing all use of the Plat­form with imme­di­ate effect. If the User con­tin­ues to use the Plat­form, the most recent ver­sion of the GTC shall be deemed to have been accept­ed by the User.



Conditions relating to the acquisition and offer of service of a service provider


1.          Gen­er­al

1.1.      Def­i­n­i­tions. In gen­er­al, terms begin­ning with a cap­i­tal let­ter in the present con­di­tions have the mean­ing attrib­uted to them in art. 1 of the Terms and Con­di­tions or, fail­ing that, in the present conditions.

1.2.      Rela­tion­ship with the Gen­er­al Terms and Con­di­tion. Rela­tion­ship with the Gen­er­al Terms and Con­di­tions. These con­di­tions relat­ing to the acqui­si­tion and offer of Ser­vices of the Ser­vice Provider apply in addi­tion to the gen­er­al con­di­tions and oth­er doc­u­ments includ­ed in the Con­trac­tu­al Doc­u­men­ta­tion. In the event of any dis­crep­an­cy between the gen­er­al terms and con­di­tions and these con­di­tions, the lat­ter shall prevail.

2.          Sub­jects

2.1.    The Help­net offers Cus­tomers or Patients look­ing for Provider Ser­vices the oppor­tu­ni­ty to be put in touch with Providers offer­ing such Provider Services.

2.2.    Provider Ser­vices are divid­ed into cat­e­gories and sub-cat­e­gories which may be sub­ject to sep­a­rate spe­cial terms and con­di­tions for each cat­e­go­ry. Any such spe­cial terms and con­di­tions are an inte­gral part of these Terms and Con­di­tions and there­fore form part of the Con­trac­tu­al Documentation.

2.3.    The pur­pose of these terms and con­di­tions and the spe­cial terms and con­di­tions per cat­e­go­ry of Ser­vice Provider Ser­vice is to gov­ern the rela­tion­ship between the Client or Patient, the Ser­vice Provider and The Help­net when acquir­ing or offer­ing Ser­vice Provider Ser­vices through the Platform.

3.          Con­trac­tu­al Relationships

3.1.    The Help­net allows the direct con­clu­sion of an Agree­ment (as defined in art 4.1) between the Cus­tomer or Patient and the Ser­vice Provider: The Help­net acts sole­ly as an inter­me­di­ary and/or IT ser­vice provider to the Ser­vice Provider (art. 2.2 of the gen­er­al terms & conditions).

3.2.    The Cus­tomer or Patient there­fore con­tracts direct­ly with the Ser­vice Provider in case of acqui­si­tion of Ser­vice from the Ser­vice Provider, to the exclu­sion of The Helpnet.

3.3.   The Help­net in no way guar­an­tees the avail­abil­i­ty of the Ser­vice Provider at the times desired by a Cus­tomer or Patient.

4.         Ser­vice Agree­ment – In General

4.1.    Ser­vice Agree­ment means the agree­ment between the Client or Patient and the Ser­vice Provider where­by the Ser­vice Provider sells a Ser­vice Provider Ser­vice to the Client in return for pay­ment of a cer­tain price.

4.2.    The Client or Patient and the Ser­vice Provider are oblig­ed to com­ply with the Con­trac­tu­al Doc­u­men­ta­tion and in par­tic­u­lar the pro­vi­sions of our Pri­va­cy Policy.

4.3.    If the Client or Patient acquires a Ser­vice Provider’s Ser­vice on the Plat­form, the Client or Patient agrees to be bound by the Ser­vice Provider’s con­trac­tu­al terms and con­di­tions, includ­ing any gen­er­al terms and con­di­tions of the Ser­vice Provider in addi­tion to the Con­trac­tu­al Documentation.

5.         Ser­vice Con­tract – Conclusion

5.1.    The Ser­vice Provider, by indi­cat­ing avail­abil­i­ty to pro­vide Ser­vice Provider Ser­vices on the Platform’s cal­en­dar, sub­mits an offer to sell Ser­vice Provider Ser­vices to Cus­tomers or Patients (the “Ser­vice Provider Offer”). The Ser­vice Agree­ment is entered into as soon as the Client or Patient accepts the Ser­vice Provider’s Offer, i.e. when the Client or Patient selects a Ser­vice Provider’s avail­abil­i­ty peri­od and makes payment.

5.2.    The data record­ed by The Help­net is proof of the offer and/or accep­tance to sell or pur­chase a Ser­vice Provider’s Service.

6.         Ser­vice Con­tract – Required Information

6.1.   The Client or Patient must nec­es­sar­i­ly be reg­is­tered on the Plat­form in order to acquire a Ser­vice Provider Ser­vice on the Platform.

6.2.   In order to offer Provider Ser­vices on the Plat­form, the Provider must be reg­is­tered on the Platform.

6.3.   If a User does not yet have a user account with The Help­net, the User will be asked to reg­is­ter, to accept the Con­trac­tu­al Doc­u­men­ta­tion, to sub­mit the doc­u­men­ta­tion required for such reg­is­tra­tion by The Help­net (art. 2.2 f our Pri­va­cy Pol­i­cy) and to indi­cate its pos­si­ble terms and con­di­tions of sale (as pro­vid­ed for in art. 7).

6.4.   The Cus­tomer or Patient’s per­son­al infor­ma­tion nec­es­sary for the acqui­si­tion of the Ser­vice Provider’s Ser­vice is com­mu­ni­cat­ed by The Help­net to the Ser­vice Provider on the basis of the infor­ma­tion giv­en to The Help­net by the Cus­tomer or Patient when reg­is­ter­ing, or as mod­i­fied by the update of its user pro­file, as indi­cat­ed in our pri­va­cy policy.

6.5.   Infor­ma­tion relat­ing to the Provider is dis­played on the page of the Plat­form ded­i­cat­ed to the Provider or on the page(s) ded­i­cat­ed to the pre­sen­ta­tion of the Provider’s Ser­vices that it offers.

6.6.   In order to pay the Ser­vice Provider the amounts received by The Help­net, through its finan­cial part­ners (as pro­vid­ed for in art.13), the Ser­vice Provider must trans­mit its bank details to The Helpnet’s finan­cial part­ners. The Help­net does not have access to these bank details and is not respon­si­ble for their pro­cess­ing by its finan­cial partners.

7.         Offer­ing for Sale of a Ser­vice Provider’s Ser­vice – Respon­si­bilites of the Ser­vice Provider

7.1.   By offer­ing its Ser­vices as a Ser­vice Provider, the Ser­vice Provider cer­ti­fies that it has all the nec­es­sary autho­ri­sa­tions and skills to per­form such Ser­vice Provider Ser­vices through the Plat­form. The Help­net is not liable for any fail­ure or default of the Ser­vice Provider.

7.2.   It is the sole respon­si­bil­i­ty of the Ser­vice Provider to clear­ly, cor­rect­ly and com­plete­ly indi­cate any gen­er­al terms and con­di­tions. The Help­net can­not be held liable in the event of default by the Ser­vice Provider.

7.3.   The Ser­vice Provider indi­cates the essen­tial infor­ma­tion relat­ing to the Service(s) of the Ser­vice Provider that it offers. In par­tic­u­lar, it draws up a descrip­tion of the activ­i­ty that it is able to offer and informs about risks and restric­tions (e.g. restric­tions on the time required, the tools required, its qual­i­fi­ca­tions; insur­ance issues, etc.).

7.4.   It is the sole respon­si­bil­i­ty of the Ser­vice Provider to offer actu­al Ser­vice Provider Ser­vices and to be able to pro­vide the Ser­vice Provider Ser­vice that is the sub­ject of the Ser­vice Agree­ment between the Ser­vice Provider and a par­tic­u­lar Client or Patient at the date and time spec­i­fied. The Help­net can­not be held liable for any fail­ure of the Ser­vice Provider in this respect.

7.5.   The Ser­vice Providers are also required to com­ply with all rules, in par­tic­u­lar eth­i­cal and deon­to­log­i­cal rules, applic­a­ble to their pro­fes­sion (in par­tic­u­lar when set­ting the Price per Ser­vice Provider Ser­vice and per tranche as pro­vid­ed for in art. 9 of these terms and con­di­tions). The Help­net can­not be held liable for any fail­ure on the part of the Ser­vice Provider in this respect.

7.6.   The Ser­vice Providers are fur­ther required to ensure that the eth­i­cal and deon­to­log­i­cal rules or any oth­er rules applic­a­ble to their pro­fes­sion allow them to offer their Ser­vice Provider Ser­vices through the Plat­form. If this is not the case, they must refrain from using our Ser­vices. The Help­net can­not be held liable in the event of unau­tho­rised use of the Plat­form by a Ser­vice Provider.

7.7.   The Help­net does not (and is not oblig­ed to) train or super­vise the Ser­vice Providers and can­not be held liable for any dam­age caused by them.

7.8.   The Help­net is not a guar­an­tor or inter­me­di­ary with regard to the legal oblig­a­tions of the Ser­vice Provider (e.g. duty of noti­fi­ca­tion), in par­tic­u­lar with regard to its oblig­a­tions relat­ed to the Ser­vice Con­tracts that it con­cludes, and can­not be held liable for any breach, of any nature what­so­ev­er, of its oblig­a­tions by the Ser­vice Provider.

8.         Acqui­si­tion of Ser­vice Provider – Cus­tomer and Patient Responsibilities

8.1.   It is the sole respon­si­bil­i­ty of the Client or Patient to ensure that it will be able to meet its oblig­a­tions as a cred­i­tor and/or debtor under the Ser­vice Agree­ment bind­ing it to a giv­en Ser­vice Provider. The Help­net can­not be held liable, for any rea­son what­so­ev­er, for a default by the Client or Patient in this respect (for exam­ple a delay). The Patient or Client must also be in pos­ses­sion of the tools nec­es­sary for tele-inter­views (the min­i­mum tech­ni­cal char­ac­ter­is­tics required are indi­cat­ed on the Platform).

8.2.   The Client or Patient agrees that the Ser­vice Provider is free to organ­ise its tasks and that it may issue con­di­tions for the per­for­mance of its Ser­vice Provider Ser­vices. The Client or Patient agrees that the Ser­vice Provider may refuse to pro­vide the Ser­vice, with­out com­pen­sa­tion, in the event of non-com­pli­ance with the said conditions.

8.3.   It is the sole respon­si­bil­i­ty of the Cus­tomer or Patient to pro­vide the infor­ma­tion nec­es­sary to acquire the Ser­vice Provider’s Ser­vice in an accu­rate and com­plete manner.

8.4.  The Help­net is not a guar­an­tor or inter­me­di­ary with regard to the legal oblig­a­tions of the Cus­tomer or Patient (duty to announce for exam­ple), in par­tic­u­lar with regard to its oblig­a­tions linked to the Ser­vice Con­tracts that it con­cludes, and can­not be held liable for any vio­la­tion, of any nature what­so­ev­er, of its oblig­a­tions by the Cus­tomer or Patient.

8.5.  The Help­net is not respon­si­ble for the terms and con­di­tions of insur­ance cov­er for the Ser­vice Provider Ser­vices pro­vid­ed through the Plat­form by the Ser­vice Providers. It is the sole respon­si­bil­i­ty of the Clients or Patients to ensure that they are cov­ered by their insur­ance poli­cies if they wish to claim insur­ance ben­e­fits. The Help­Net can­not be held respon­si­ble for a Ser­vice Agree­ment that is not cov­ered by the insur­ance of the Patient or Customer.

8.6.  The pos­si­bil­i­ty for the Cus­tomer or Patient to com­ment on and/or rate (through a star sys­tem) the qual­i­ty of a Ser­vice Provider’s Ser­vice pro­vid­ed by a Ser­vice Provider is the sole respon­si­bil­i­ty of the Cus­tomer or Patient. Rat­ings are not ver­i­fied by The Help­net and do not con­sti­tute a rec­om­men­da­tion by The Help­net or any val­i­da­tion of the qual­i­ty of the Ser­vice Provider’s Ser­vices. The com­ments are ver­i­fied, to the extent pos­si­ble, only in accor­dance with arti­cles 2 and 4.2 of The Helpnet’s gen­er­al terms and con­di­tions and do not con­sti­tute any val­i­da­tion of the qual­i­ty of the Ser­vice Provider’s Services.

9.         Price of provider services

9.1.   The price is in prin­ci­ple fixed on an hourly basis deter­mined by the Ser­vice Provider itself for the Ser­vice Provider Ser­vices it offers (the “Price per Ser­vice Provider Ser­vice and per tranche”). The pos­si­ble Time Brack­ets are set by the Ser­vice Provider and with regard to the restric­tions imposed by their professions.

9.2.   The Prices per Ser­vice Provider Ser­vice and per time slot are the sole respon­si­bil­i­ty of the Ser­vice Providers. In par­tic­u­lar, the Ser­vice Providers are required to com­ply with any manda­to­ry rates set for their pro­fes­sion and any oth­er rules applic­a­ble to them.

9.3.   Time slots are auto­mat­i­cal­ly pro­posed on the Plat­form through a cal­en­dar sys­tem and accord­ing to the avail­abil­i­ty indi­cat­ed by the Ser­vice Providers.

9.4.   The Client or Patient is required to pay the Price per Ser­vice Provider Ser­vice and per slot before the teleconsultation.

9.5.   Prices are expressed in Swiss Francs. Cer­tain tax­es, in par­tic­u­lar VAT or any oth­er tax (for exam­ple in rela­tion to pay­ment pro­cess­ing) may be added to the hourly rates indi­cat­ed as well as The Helpnet’s com­mis­sion. It is the Ser­vice Provider’s respon­si­bil­i­ty to deter­mine where VAT or any oth­er tax(s) is/are applic­a­ble, to col­lect said tax­es and to make the relat­ed declarations.

9.6.   It is express­ly empha­sised that in the con­text of auto­mat­ed invoic­ing through the Plat­form, The Help­net only acts in the name and on behalf of the Ser­vice Providers and that the Ser­vice Provider is the only one pro­vid­ing Ser­vice Provider Ser­vices (to the exclu­sion of The Help­net which is not a par­ty to the con­tract). The Help­net is not respon­si­ble for VAT or any oth­er tax­es for the Ser­vice Providers and can­not be held liable in the event of default by the Ser­vice Providers.

9.7.   The price indi­cat­ed does not include any costs relat­ed to payment.

9.8.   The avail­able pay­ment meth­ods are dis­played on the Plat­form dur­ing the pur­chase process.

10.         Pay­ment

10.1.   Pay­ments are made through The Helpnet’s part­ner finan­cial insti­tu­tions in such a way that no finan­cial infor­ma­tion pass­es through The Helpnet’s servers, sub­ject to art. 10.3 below.

10.2.   Fol­low­ing the accep­tance by a Cus­tomer or Patient of a Ser­vice Provider’s Offer, the Cus­tomer or Patient is redi­rect­ed direct­ly on the web­site or through a pop-up on the web­site of one of our finan­cial part­ners in order to pro­ceed to the pay­ment of the Ser­vice Provider’s Ser­vice. The gen­er­al terms and con­di­tions of the finan­cial part­ner used are applic­a­ble to the pay­ment and the Client or Patient accepts them by pro­ceed­ing to the pay­ment via these intermediaries.

10.3.   The pos­si­bil­i­ty for the Users to reg­is­ter their means of pay­ment is allowed (for cred­it or postal cards in par­tic­u­lar) thanks to a tok­eniza­tion process (or sim­i­lar process­es) of the bank­ing data offered by our part­ners. The Help­net keeps only lim­it­ed data in this con­text, as pro­vid­ed for in the pri­va­cy policy.

10.4.   The Providers may be asked to cre­ate an account with one of our part­ner finan­cial insti­tu­tions in order to be able to receive pay­ments from Cus­tomers or Patients. Only the gen­er­al terms and con­di­tions of our part­ner finan­cial insti­tu­tions apply to ques­tions relat­ing to pay­ment. If these terms and con­di­tions are not suit­able, the Providers are advised not to use the Ser­vices or to con­tact The Help­net directly.

10.5.   In addi­tion, by using any oth­er means of pay­ment offered on the Plat­form you accept the terms of use defined by these finan­cial ser­vice providers.

11.         Val­i­da­tion of the Ser­vice Request

11.1.   Con­fir­ma­tion of the Ser­vice Request. After con­clu­sion of the Ser­vice Agree­ment, the Patient or Client is informed through the Plat­form that the Ser­vice Agree­ment is con­clud­ed. The Ser­vice Provider is informed of the accep­tance by a Client or Patient of his Ser­vice Provider Offer by noti­fi­ca­tion on the Plat­form and/or receipt of an email.

11.2.  For­mat. Sum­maries of the Ser­vice Requests that led to the con­clu­sion of a Ser­vice Agree­ment (the “Sum­ma­ry”) are made avail­able to the Client or Patient and the Ser­vice Provider either (i) on the Plat­form on a ded­i­cat­ed page imme­di­ate­ly after the Ser­vice Agree­ment is con­clud­ed, in elec­tron­ic for­mat, or (ii) in the same man­ner via email.

11.3.  Mon­i­tor­ing. The Client or Patient and the Ser­vice Provider are oblig­ed to check the Sum­ma­ry as soon as they receive it. It is their sole respon­si­bil­i­ty to check that the Ser­vice Provider Service(s) list­ed correspond(s) to the Ser­vice Provider Service(s) they wish to acquire or offer. The Buy­er must noti­fy The Help­net imme­di­ate­ly if an error is found. After this peri­od, the Sum­ma­ry is con­sid­ered accept­ed. The same dead­line applies to inform The Help­net that a Sum­ma­ry is not acces­si­ble on the Plat­form or was not con­tained in its email as men­tioned in art. 12.1 above.

12.         The Help­net Commission

12.1.   The Help­net Com­mis­sion is 8.5% of the amount of the trans­ac­tion between a Provider and a Cus­tomer or Patient.

12.2.   The Help­net reserves the right to change its pric­ing con­di­tions at any time, sub­ject to rea­son­able notice for Users already reg­is­tered. Ser­vice Con­tracts con­clud­ed under the pre­vi­ous tar­iff con­di­tions are not affected.

12.3.   The finan­cial part­ners of The Help­net are respon­si­ble for the col­lec­tion of pay­ment by the Client or Patient, the pay­ment of their com­mis­sion to The Help­net and the pay­ment of fees/prices to the Ser­vice Provider(s) for the Ser­vice Provider Ser­vices ren­dered. The Help­net can­not be held liable in case of default of the part­ner finan­cial institutions.

12.4.   It is fur­ther­more remind­ed that if this billing method (com­mis­sion) is not admis­si­ble for cer­tain Ser­vice Provider Ser­vices, the Ser­vice Provider is oblig­ed to refrain from offer­ing such Ser­vice Provider Ser­vices through the Platform.

13.         Pro­hi­bi­tion for the Client or Patient to resell the Ser­vices of Ser­vice Providers

14.         Can­cel­la­tion, Reim­burse­ment and Mod­i­fi­ca­tion of the Acquired Provider Services

15.         Respon­s­abil­i­ty