FAQ

Yes, there is a tri­al peri­od. The first week of the sub­scrip­tion is FREE with­out charges. Dur­ing this peri­od, your asso­ci­at­ed pay­ment method will not be charged yet. We will only charge your pay­ment after the tri­al peri­od and if you do not can­cel the subscription.

The first sub­scrip­tion charge will be done after the 7‑day tri­al peri­od – pro­vid­ed that you do not can­cel your sub­scrip­tion before the 7 days are up. The charges for the recur­rent month­ly and year­ly sub­scrip­tion will be done at the begin­ning of each month/year.

Yes, you can can­cel your sub­scrip­tion through your user account area; how­ev­er, you will not be refund­ed if your pay­ment method has been charged already. All can­cel­la­tions must be made before your pay­ment method is charged. For exam­ple, if your sub­scrip­tion ends on the 30th of each month, ensure you can­cel on or before the 30th before the next month is charged

To recov­er your for­got­ten pass­word or request a new one, “For­got pass­word?” when you reg­is­ter or login. You will be pro­vid­ed with a form to sub­mit your account asso­ci­at­ed email address, where fur­ther instruc­tions will be for­ward­ed to recov­er your password.

Yes, it is!  Any­thing you dis­cuss with any­one you send the invite link to is con­fi­den­tial. The Help­net Med­ical pro­vides a secure chan­nel, where only you and the patient are able to see any files, mate­r­i­al or resources shared.

The Help­net Med­ical is built with secu­ri­ty as a core func­tion. The com­mu­ni­ca­tion between you and your patients or col­leagues are encrypt­ed. We use secure servers in Ger­many with ISO27001 Cer­ti­fi­ca­tions. We also audit the web­site every year through exter­nal audi­tors. Fur­ther­more, we process any infor­ma­tion you share with us in accor­dance with the GDPR law of May 25, 2018. See our Pri­va­cy Pol­i­cy to learn more about how we process your infor­ma­tion in accor­dance with the GDPR law.

Yes, it is!  Any­thing you dis­cuss with any­one you send the invite link to is con­fi­den­tial. The Help­net Med­ical pro­vides a secure chan­nel, where only you and the patient are able to see any files, mate­r­i­al or resources shared.

Yes, we store your pay­ment infor­ma­tion in your user account pro­file area. This will enable us to charge and process your sub­scrip­tions any­time it is due. We do not store your pay­ment method infor­ma­tion for any oth­er pur­pos­es oth­er than to process your recur­rent payments.

The Help­net Med­ical offers lots of ben­e­fits such as the absence of instal­la­tion, secure chan­nel, avail­able on most devices (includ­ing on a com­put­er, tablet, or mobile phone), saves time, increas­es patient sat­is­fac­tion and pro­motes confidentiality. 

No, The Help­net Med­ical is not only for you com­mu­ni­ca­tion with your patient. You can also use it to com­mu­ni­cate between col­leagues and make con­fer­ence calls with a group of col­leagues, hos­pi­tals or clinics.

Yes, there is a tri­al peri­od. The first week of the sub­scrip­tion is FREE with­out charges. Dur­ing this peri­od, your asso­ci­at­ed pay­ment method will not be charged yet. We will only charge your pay­ment after the tri­al peri­od and if you do not can­cel the subscription.

The first sub­scrip­tion charge will be done after the 7‑day tri­al peri­od – pro­vid­ed that you do not can­cel your sub­scrip­tion before the 7 days are up. The charges for the recur­rent month­ly and year­ly sub­scrip­tion will be done at the begin­ning of each month/year.

Pay­ments for your sub­scrip­tions on The Help­net Med­ical can be made with Pay­Pal or Credit/Debit Cards. Pay­ment is processed via a secure proces­sor, Stripe. How­ev­er, if you would like to pay using oth­er pay­ment meth­ods, reach out to us at contact@the-helpnet-medical.ch. We will advise if such a pay­ment method is acceptable.

No, you do not! All ser­vice cost will be borne by the prac­ti­tion­er or the organ­i­sa­tion that engages you. All you need to do is con­nect to the con­ver­sa­tion with the link that we send to your email address

Yes, you can can­cel your sub­scrip­tion through your user account area; how­ev­er, you will not be refund­ed if your pay­ment method has been charged already. All can­cel­la­tions must be made before your pay­ment method is charged. For exam­ple, if your sub­scrip­tion ends on the 30th of each month, ensure you can­cel on or before the 30th before the next month is charged